Free Standard Delivery
Enjoy free standard delivery on all orders over £20. Orders under £20 are subject to a flat £2.99 delivery fee.
Standard delivery typically takes 3–5 working days, excluding bulky items, fully assembled footwear kits, or certain online-exclusive items.
Note: Delivery times are calculated at checkout and confirmed via email after your order is placed.
Check Your Expected Delivery Date
To get a real-time delivery estimate:
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Enter your postcode on the product page.
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Delivery estimates will also appear at checkout and in your confirmation email.
⚠️ Please note: Our delivery partners do not deliver or collect on UK bank holidays.
Customer Safety Notice
Your safety matters. Urbanixo maintains high standards of safety during order handling and delivery.
Occasionally, these safety protocols may extend delivery times, especially during peak periods or unforeseen disruptions.
Delivery Options & Pricing
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Non-Standard Items: Some products may incur specific delivery surcharges due to special handling.
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Footwear & Apparel Kits: May require additional packaging time due to customization or sizing checks.
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Bulky Items: Large orders may include handling fees or require two-man delivery service.
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Online Exclusive Products: These may have longer dispatch times or ship directly from partner facilities.
Delivery Areas
Urbanixo proudly delivers across the United Kingdom.
Please enter your postcode at checkout to confirm delivery availability for your location.
General Delivery Information
Returning Hazardous Items
For items with hazardous components (e.g., spray protectors or footwear care liquids), please follow the return instructions provided in our Returns Policy.
Packaging
We use secure, eco-friendly packaging to keep your products protected and reduce environmental impact.
How to Order
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Browse the website
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Add items to your cart
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Follow the secure checkout process
Choosing Delivery Time
We currently do not offer specific delivery slots, but you’ll be notified once your package is out for delivery.
Order Issues & Resolution
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Late Deliveries: Contact our support team for immediate help.
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Missing Items: Notify us right away so we can resolve the issue.
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Multiple Parcels: Larger orders may arrive in separate shipments. Tracking info will be provided for each.
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Safe Delivery: Our courier partners follow strict protocols to ensure safe and contactless delivery.
Specialized Delivery Services
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DX 2-Man Delivery: Heavy or bulky items may be delivered via our two-person team for safe handling.
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Delivery Surcharge: Remote locations, oversized items, or special services may incur an extra fee (shown at checkout).
Payment & Order Confirmation
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Failed Payment but Charged? Contact support if you’ve been charged for an order that didn’t process—we’ll investigate and refund if necessary.
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Verification: In some cases, we may request extra verification to prevent fraud.
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Return Labels: Need an additional return label? Just reach out to our customer service.
If you need further assistance with delivery, tracking, or packaging concerns, don’t hesitate to reach out at 📧 support@urbanixo.com.
We’re here to help make your Urbanixo experience smooth and satisfying.