We may update this policy at any time. Please check back regularly to stay informed about any changes outside of scheduled reviews.
About This Privacy Notice
At Urbanixo, your privacy and the security of your personal information are very important to us. This Privacy Notice explains:
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What data we collect from you
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Why we collect it
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How we use and protect it
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How you can contact us or exercise your data rights
When we say “Urbanixo,” we mean the Urbanixo company and its group. This Privacy Notice applies across our group and all associated websites and services.
Frequently Asked Questions (FAQs)
We understand you may want quick answers. Here are some of the most common questions regarding your data and privacy at Urbanixo:
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Your personal information may be shared within the Urbanixo group of companies.
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We work with trusted third parties to process your data, some of whom may be located outside the European Economic Area (EEA).
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You have rights over your personal data — how to exercise those rights is explained below.
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We only send marketing communications with your consent or as permitted by law.
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Your data may be used to show relevant ads on Urbanixo and partner sites.
Contacting Us Regarding Your Data
To contact our Data Protection Officer (DPO), please use the details at the bottom of this notice. For quick answers, check our FAQs first.
Your Rights Regarding Personal Data
1. Accessing Your Data
You can request a copy of your personal information (a “Subject Access Request” or SAR). We require valid ID for verification.
⏱ Response time: 1 month (can extend to 3 months for complex requests).
2. Requesting Deletion
You can ask us to delete your data (right to be forgotten). Exceptions may apply, such as past purchases that require recordkeeping.
🗓 Transactional data is retained for 7 years.
3. Correcting Your Data
If any of your personal data is incorrect, you can request corrections.
4. Opting Out of Marketing
All marketing messages include an unsubscribe option. You can also opt out [here].
Note: Service emails (e.g. order updates) are not considered marketing.
5. Requesting CCTV Footage
You can request CCTV footage of yourself from recent visits (if applicable).
⏱ We store footage for 30 days.
How We Collect Your Data
We collect your personal data when you:
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Fill out online forms
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Contact us by phone, email, or chat
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Make purchases online or in-store
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Browse our website or use our services
Data collected includes: name, address, email, phone number, order history, and payment details (excluding full card numbers).
Who We Share Your Data With
We may share data with trusted third-party providers who help us deliver our services:
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Advertising and social media platforms
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Email campaign services
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Payment processors (e.g., Stripe, Razorpay)
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IT and logistics providers
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Market research and analytics firms
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Customer support partners
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Security and fraud prevention services
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Legal and law enforcement (if required)
Our Legal Basis for Processing Your Data
We process your data under the following legal grounds:
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Consent – you’ve given permission
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Legitimate interest – required for our operations and balanced with your rights
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Contractual necessity – to fulfill purchases or services
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Legal obligations – compliance with laws
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Vital interests – to protect life or safety
How We Use Your Data
We use personal data to:
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Fulfill and manage orders
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Deliver a personalized shopping experience
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Provide customer support
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Improve our products and website
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Analyze customer trends and behaviors
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Send relevant promotions and service messages
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Protect against fraud or misuse
Cookies and Online Tracking
We use cookies (including third-party tools like Google Analytics) to:
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Understand how users interact with our website
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Show you relevant ads
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Improve site performance
You can manage cookie preferences via our [Cookie Notice].
CCTV and Security
We may use CCTV at our facilities for:
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Customer and employee safety
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Theft and incident investigation
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Property protection
Footage is stored securely and deleted after 30 days unless legally required.
Financial & Fraud Prevention
Your payment information is processed by secure third-party gateways. We do not store full card numbers — only the last four digits for security and fraud checks.
Sharing Data with Law Enforcement
We share data with law enforcement only when:
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Required by law
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Authorized by a court order
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Necessary to prevent crime or ensure safety
International Transfers
Some service providers are based outside the EEA. Where applicable, we use approved safeguards (e.g., standard contractual clauses) to protect your data.
Marketing Communications
We may send you promotional content via:
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Email
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SMS
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Post
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Online ads
You can opt out at any time through your Urbanixo account or the unsubscribe link in our emails.
🕓 Opt-out timing:
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Emails/SMS: up to 48 hours
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Postal mail: up to 28 days
Your Data Protection Rights Summary
You have the right to:
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Be informed
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Access your data
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Rectify incorrect data
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Request deletion
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Restrict or object to processing
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Data portability
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Withdraw consent at any time
To exercise any of these rights, please submit a request [here]. A valid form of identification may be required.
Data Retention
We retain personal data for as long as necessary, typically up to 7 years after your last purchase or interaction with Urbanixo.
Data Security
We use industry-standard encryption and secure servers to protect your data. Regular reviews and updates ensure confidentiality, integrity, and availability.
Contact Us
For privacy-related questions, contact our Data Protection Officer:
Email: dataprotectionofficer@urbanixo.com
If unsatisfied, you can contact:
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UK ICO: https://ico.org.uk
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Ireland DPC: https://dataprotection.ie