Urbanixo Inc. (“Urbanixo,” “we,” or “us”) respects your privacy and is committed to protecting it through our compliance with this United States Privacy Policy (the “US Privacy Policy” or “Policy”). This Policy describes the types of information we may collect from you or that you may provide when you visit our United States website located at https://urbanixo.com and any mobile applications we make available in the United States (collectively, our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This Policy only applies to website visitors, users, product purchasers, and sellers located in the United States. If you are not located in the United States, please select your country by clicking on the flag at the top of the Website and selecting your location and preferred language. If you are located outside of the United States, a different Urbanixo affiliate may operate the web domain in the country in which you are located, and a separate privacy policy governs our or our affiliate’s processing of your personal information.
This Policy applies to information we collect:
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On this Website;
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In email, text, and other electronic messages between you and us;
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When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this Policy;
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When you purchase or sell products via our Website.
This Policy does not apply to information collected offline or by any third party, including through any application or content (including advertising) that may link to or be accessible from the Website.
This US Privacy Policy may be translated into languages other than English solely for your convenience. However, the authoritative, governing version of this Policy is the English language version.
Please read this Policy carefully. If you do not agree with this Policy, you must not use our Website or provide any information to us. By accessing or using this Website, you agree to this Policy. We may update this Policy from time to time in our sole discretion. Your continued use of this Website after we make changes is deemed to be your acceptance of those changes, so please check the Policy periodically for updates. In addition to this Policy, your access to and use of the Website is subject to our Terms & Conditions.
1. No Use of the Website by Children
Our Website is not intended for children under 18 years of age. No one under age 18 may provide any information to or on the Website or complete any transactions using the Website. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website.
2. Collection of Personal Data
2.1 What Is Personal Information?
“Personal information” refers to data that identifies you personally, such as your name, email address, IP address, or any other information you voluntarily provide to us.
2.2 Contact Information
If you have questions about our Website or this Privacy Policy, you may contact us at:
Urbanixo Inc.
Email: support@urbanixo.com
2.3 Security
This Website uses SSL or TLS encryption to protect the transmission of confidential content and personal data. Look for the “https://” prefix and padlock icon in your browser.
3. Data Collection When Visiting Our Website
3.1 Passive Collection (Log Files)
When visiting our Website, we collect technical data such as:
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Pages visited
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Date/time of access
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Browser and OS
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IP address (anonymized where required)
3.2 Active Collection (What You Provide)
You may provide data when:
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Registering an account
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Making purchases
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Contacting support
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Subscribing to newsletters
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Leaving reviews or ratings
4. Hosting
Urbanixo uses Amazon Web Services (AWS) for secure hosting. Data may be processed on U.S.-based servers. AWS follows strict data protection protocols. Learn more at: https://aws.amazon.com/privacy
5. Cookies and Tracking Technologies
See full Cookie Policy for details.
We use:
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Session & persistent cookies
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Local storage/Flash cookies
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Web beacons
You can manage cookie preferences in your browser or through our cookie settings tool.
6. How We Use and Disclose Your Information
6.1 Usage Purposes:
We may use your information to:
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Present the Website and content to you
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Complete purchases or sales
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Send transactional emails and updates
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Enforce contracts or legal terms
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Improve functionality and user experience
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Send marketing (only with consent)
6.2 Disclosure of Information:
We may share your information:
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With affiliates and service providers
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With payment processors and logistics partners
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If legally required or requested by law enforcement
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During business transfers (mergers, sales, restructuring)
7. WhatsApp Business Communication
If you contact us via WhatsApp, your name and number may be used to process your query. We do not share WhatsApp contact data externally. WhatsApp is subject to Meta’s terms: WhatsApp Privacy Policy
8. Registration & User Accounts
You may register using an email or via third-party platforms like Facebook (see below). If inactive for a certain period, your account and data may be deleted.
9. Facebook Connect (Optional)
If using Facebook Connect, your public profile data (e.g., name, profile picture) may be used to create your Urbanixo account.
Facebook’s privacy policy: https://www.facebook.com/policy.php
10. Your Rights & Choices
You have the right to:
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Access your data
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Correct inaccuracies
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Request deletion
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Object to certain uses
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Opt out of marketing communications
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Manage cookie preferences
You may exercise these rights by emailing support@urbanixo.com.
11. Data Retention
We retain personal data only as long as necessary, typically up to 7 years after your last transaction.
12. Security of Your Information
Urbanixo uses encryption, firewalls, access controls, and regular audits to protect your information.
13. Updates to This Policy
We may update this policy periodically. Check this page regularly for any changes.
14. Contact Us
For questions or concerns about your data or privacy, contact our Data Protection Officer at:
Email: dataprotectionofficer@urbanixo.com
Or file a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk